Privacy Policy

Date - May 2018

Who is responsible for collecting and managing my data?

The Optima Villas website is owned and managed by Optima Villas S.L, Calle Germania 8, Playa Blanca, Lanzarote, Las Palmas 35580. This privacy notice outlines how we collect, manage, use and protect your personal data. Optima Villas are fully committed to maintaining the privacy of all visitors to our website and safeguarding any data collected by us from this interaction in full compliance with current EU laws.

What data do we collect?

Accommodation Bookings

If you choose to book one of our holiday properties then we will collect data relevant to this booking, such as your name, contact details, passport number and payment information, along with similar details for all members of your party. We use this information to manage and process your booking and we do not share, trade or sell this information with any other party.

Newsletter Subscribers

If you choose to sign up to our mailing list we collect and store your name and email address in conjunction with a third-party supplier and mailing tool, Zoho. You can view Zoho’s Privacy Policy here.

We use this information to keep you informed about the latest special offers that we have available, along with other general news. With Zoho, we gather and monitor information about openings and click throughs from this newsletter to our website.

You can unsubscribe from this newsletter at any time by using the unsubscribe link provided in the footer of each newsletter, or you can contact our data protection officer direct at enquiries@ optimavillas.com to request immediate removal. We do not share, trade or sell this information with any other party.

Villa CheckIn

In order to comply fully with EU anti-terrorism law we work in conjunction with a third party supplier called VillaCheckIn. You can view their Privacy Policy here.

VillaCheckIn are responsible for collecting and storing guest passport data on our behalf pertinent to these laws in conjunction and compliance with the Guardia Civil.

Owners Packs

If you request an Owners Pack from our website then we will store your name, email address, telephone number and property details.

We do not share, sell or trade this information with any third party. We may contact you via the data provided to discuss our Owner services with you.

Google Analytics

We use Google Analytics to log and store generalised and non-personal information about visitors to our website. This allows us to measure, for example, the amount of time that visitors spend on certain web pages in order to discern general visitor patterns. This data is processed in such a way that it does not identify any specific individual and hence ensures visitor privacy and anonymity.

How do we use your information?

Data collected from you via the routes outlined above may be used in a variety of ways, including…

Accommodation Bookings

If you choose to make a holiday booking with us we will use the data that you have supplied, such as your name, email address and payment details in order to provide and fulfil your booking.

Newsletters – Legitimate Interest

Your name and email address may be used in or order to provide you with special offers, discounts and the latest news. You can unsubscribe from this newsletter at any time by using the unsubscribe link provided in the footer of each newsletter, or you can contact our data protection officer direct at enquiries@optimavillas.com to request immediate removal.

Customer Service

We may access any personal data stored with us by you in order to facilitate and manage any customer relations queries you may have.

How To Access Your Personal Information

Under EU GDPR rulings you have the right to access any data that we hold about you at any time. Please just contact our data protection officer at enquiries@optimavillas.com