The terms and conditions govern your booking of any villa with Optima Villas. The payment of any amount towards the cost of your accommodation booking, confirms your agreement to be bound by the following terms and conditions in their entirety.
From the date of receiving an email from you requesting cancellation, the following refund policies will apply:-
If your email is 45 days or more from date of arrival for your booking – we will be entitled to retain 20% of the total booking amount, or total monies paid at the time of the cancellation, whichever is the lesser. All other monies paid will be refunded to you within 30 days.
If your email is less than 45 days from date of arrival for your booking – we will be entitled to retain 100% of the total booking amount, or total monies paid at the time of the cancellation, whichever is the lesser, and you will not receive any refund.
All cancellations by you will be deemed as taking effect on the day we receive your email. Please note that if we do not respond to a cancellation request within 24 hours, then you should assume that the communication has not reached us.
Cancellation requests should be sent to firstname.lastname@example.org
In the unlikely event that we have to cancel your booking, then all monies paid to us will be returned. We shall not be liable for any costs to you other than a refund for the booking. It is a condition of the booking that you arrange adequate travel insurance for you and all members of your party to cover all costs in the event that we have to cancel your booking; see heading “Insurance” for further details.
In the event that your bank or credit card company declines a payment attempt made by you, then you will have 48 hours to resolve this. Failure to do so will result in the booking being deemed cancelled by you. The appropriate cancellation policy above will then apply.
Bookings Paid for on an Installment Plan
We will occasionally offer a low deposit option, with the balance payable by installments.
You will be asked to provide credit/debit card information at the point of booking – these details will be stored securely and will be used to take payments automatically.
Installments will be taken on the 8th of each month – you will be reminded of a payment being due 7 days prior to the charge being made. At this point you have the option to cancel the booking by not making a payment. Failure to do so will result in the payment automatically being effected on the due date.
Should you wish to change the credit/debit card details on file at any time, you must contact us at email@example.com
Complaints and Disputes
We will endeavour to resolve any complaints or disputes that may arise during your holiday however we do not have any obligation to do so and we shall not be held liable if we cannot resolve a dispute to your liking. We will only consider either compensation or relocation* in cases where the accommodation is uninhabitable due to unforeseen circumstances.
* we cannot guarantee to be able to find alternative accommodation from our own portfolio. We will however endeavour to support moving to an alternative accommodation provider.
Property Damage and Additional Cleaning
Any accidental damage to the property, fixtures and fittings are covered by us to the value of £200. Please note that this does not cover any damage deemed by us to be deliberate, nor does it cover damage caused by staining to linen and furnishings caused by sun creams. If you notice any damage in the villa on your arrival please call us immediately and we will detail your observations. Any other damage that is not noted shall be deemed to have occurred during your stay.
Please note that you are obliged to contact our local representative to report any damage caused by you or a member of your party.
It is a condition of the booking that you provide your own comprehensive travel insurance. This must cover you and all members of your party for all costs arising from personal injury or death for the duration of your stay at the property.
Your insurance must also cover you in full in the event that we have to cancel your booking. This includes flights, airport transfers, car hire and the cost of alternative accommodation with another company if we are unable to offer accommodation to an equal or better standard than previously booked.
Note that we will not, under any circumstances, consider any claims for compensation arising from personal injuries that occur within the property or the grounds of the property.
Whilst the property may have measures installed to enhance your safety, such as pool depth markers, this in no way implies that we accept any responsibility for your personal safety. If, at any time during your stay, you consider anything untoward that may result in an injury to you or members of your party then you must immediately contact the house manager on the number provided to you.
Changes – We will do our utmost to accommodate any changes you wish to make. However, if we cannot make the changes you have requested, resulting in the cancellation of your booking, then refunds of monies as outlined in the section “Cancellations” will apply.
Loss of Amenities – The ongoing provision of mains water and electricity is totally beyond our control; in the event that loss of either occurs on the property, requiring you and your party to be moved to alternative accommodation, we will endeavour to assist with finding something suitable. However, all the costs of the alternative accommodation must be borne by you and reclaimed on your holiday insurance cover.
Accommodation Description – We have described the property and its surroundings as accurately as we can. However, furnishings and fixtures may change from our descriptions and photographs. We shall not be held liable for any misdescriptions whatsoever.
Third Party Nuisance
We will not be held responsible for nuisance caused by third parties. This includes noise from local building works, loutish and disruptive behaviour from guests staying in other villas, loud music and traffic noise