Below you’ll find the answers to the question we’re most asked about our bookings and resorts.
If you have any questions that you can’t find the answer to here, please do get in touch and we’ll do our best to help.
We totally understand that dealing with an overseas company can be seen as a risk. This is why we’ve introduced secure payments by Visa and Mastercard.
Some of our villas have terraces with lockable gates, which will prevent children entering the pools unattended. However, this is not exclusive so please email us with your requirements, or contact our office on 0800 612 0997 or 02034 111 999 and we’ll be happy to help. Bear in mind that one of the biggest dangers is running with wet feet, or trying to operate something electrical whilst still wet from swimming. There’s no substitute for a watchful eye, and plenty of high factor sun cream.
Playa Blanca is very child friendly and the sea is safe, but only to children who are accompanied by an adult. The locals love children, and when your child is made a fuss of in the restaurant, its not an attempt to get a bigger tip!
On arrival in Lanzarote, if you have booked a hire car through us, please notify us if you have a toddler. We’ll make sure that you get the corrrect child seats for the little ones.
In a word, fantastic ! The sun is all year round, with a light breeze that makes the temperature more comfortable. We do get the odd day, and even a week, where the clouds come over, but it is a rarity and more likely in the winter months. One word of warning, the light breeze can lead to a false sense of security about the sun’s rays. If you forget to cover yourself in a sun block then you will get burnt.
We have very few nightclubs, but the Papagayo centre is the place to be until the early hours. Some of the sea-front bars and restaurants stay open until 2am, and there are other places to enjoy music until late. We have restaurants for every palate and we’ll be happy to advise on our favourites if you pass by our offices.
Feel free to contact our Customer Services on 0800 612 0997 or 02034 111 999. We’ll be pleased to visit you to advise on things to do and places to go, and even make the call and book it for you. At the start of your holiday we can even carry out a brief visit to the villa on request to make sure everything is ok with your accommodation.
During office hours our resort manager is on call if you need any assistance. We operate a 24 hour call-out service, if you have any emergencies between 6pm and 10am, then you can contact us for support. We have a fully staffed team of villa managers, tradesman and translators, so you can be sure that everything is covered. We also have an office in the centre of Playa Blanca.
Please remember that we are not the villa owners and have no authority to move you to alternative accommodation. We will always describe the property accurately and will inspect the quality before you arrive. If something occurs during your holiday that results in your wanting to move elsewhere, then we will do our best to obtain recompense from the villa owner, but remember that it is stipulated in our terms and conditions that adequate holiday and liability insurance must be obtained before booking. You must also report any issues immediately on arrival or discovery.
We have a property sales division called Optima Estate, based in the same resort as Optima Villas. Our advisor will be happy to chat to you about the best villas to buy for renting out. We have been in the property market for 7 years so know a thing or two about what to buy and in which location.
Don’t worry, we’re not a time-share company; we’ll only talk to you about buying property if you specifically ask about it.
Normal check in/check out times are 16:00 hrs and 10:00 hrs respectively