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Home ยป Corona Virus Updates

Corona Virus Updates

What if there are travel restrictions in place when I am due to arrive ?

If travel to or from Lanzarote is banned* on the day you are due to arrive, we will convert your booking to a credit note**. The credit note must be used for booking the same accommodation, and for an arrival date within 12 months of the original arrival date.

What if, during my holiday, the government advises of an imminent travel ban* requiring me to leave early ?

The remainder of your booking will be converted to a credit note**. The credit note must be used for booking the same accommodation, and for an arrival date within 12 months of the original arrival date.

What if my flights are cancelled ?

Unfortunately, we cannot compensate or assist if your flight is cancelled. Please ensure that your insurance covers for this type of travel disruption. If your flight is cancelled more than 45 days before your arrival, you can convert your booking to a credit note (see next clause below)

Can I change my reservation even if there are no travel restrictions ?

If you want to change your travel plans, and there are more than 45 days before your arrival, you can convert your reservation to a credit note**. The credit note must be used for booking the same accommodation, and for an arrival date within 12 months of the original arrival date.

What if I have a credit note and my original accommodation is no longer available in your portfolio ?

The credit note can be used for booking different accommodation, and for an arrival date within 12 months of the original arrival date.

What if my accommodation is available, but not the dates I require ?

We cannot change your dates to alternative accommodation if your original accommodation is still in our portfolio.

*Please note that travel must be banned. If travel restrictions are only advisory, or if a requirement for a negative viral test is implemented, this clause will not apply.

**Credit notes have no cash value, and no refunds will be issued if all or part of the credit note is unused.